Terms & Conditions

Returns, refunds and exchanges

Returns

If you wish to return a product, you have 14 days to return the unused goods in original condition in exchange for an alternative product or be issued a redeemable credit note.

If the product is damaged upon arrival or faulty, please notify us with proof of damage, we will exchange your purchase if eligible. 

Postage and packaging fees are non-refundable.

Please note: earrings are not eligible for an exchange or refund.

 

Refunds

Debbie Bryan do not offer refunds on any product, event or booking purchase. However, if the product is damaged upon delivery or faulty, please notify us with proof of damage, we will exchange your purchase if eligible. 

Events, creative classes and/or bookings

Materials, refreshments & staffing have been specially sourced to cater for events, please ensure you are able to attend your chosen class/event as purchase is final, no refunds or exchanges applicable.

You will find individual terms and conditions policies per product page.

 

Shipping and delivery

Debbie Bryan ship worldwide

Click & Collect free

Click & Collect & enjoy a cup of tea when you visit! Orders over £50

Standard UK delivery £4.95 3-5 days from date of purchase

European £20 5-10 days from date of purchase

International & ROW £28 5-10 days from date of purchase

 

Website Privacy Policy

This privacy policy sets out how “Debbie Bryan” uses and protects any information that you give “Debbie Bryan” when you use this website.

“Debbie Bryan” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Debbie Bryan” may change this policy any at time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 1st 2018. Is has been updated on  March 26th 2020.

We may collect the following information

  • Full name
  • Company name
  • Contact information including email address and phone number
  • Demographic information sich as postcode
  • Other information relevant to customer survey and/or offers

What we do with your information

  • Internal record keeping; please see document retention for more
  • To improve products and services
  • With your permission, send updates and promotional emails
  • Update your website according to your preferences and interests

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Please also see our Cookies Policy.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Visitor comments may be checked through an automated spam detection service.

 

Website Terms & Conditions

By continuing to use this website, you are agreeing to comply with the following terms and conditions.

The use of this website is subject to the following terms of use:

The content on this website is for your general information and use only. The website is subject to change, without notice. 

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. The information and materials may contain inaccuracies or errors, which we exclude liability for to the fullest extent permitted by law. 

We are not liable for your use of any information or materials on this website, this is entirely at your own risk. You are responsible for ensuring that any products, services or information available on this website meet your specific requirements. 

This website contains material which is owned or licensed by us. This includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited unless it is in accordance with copyright conditions. 

Unauthorised use of this website may result in a claim for damages or be a criminal offence.

This website may include links to other websites. These are provided for your convenience for further information. This does not signify that we endorse these websites; we have no responsibility for the content of the linked websites. 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

Document Retention Policy

We, “Debbie Bryan” will only store your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. Your information will be retained for no longer than 24 months. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Details of retention periods for different aspect of your personal data can be obtained by contacting us. 

In some cases, we may anonymise your personal data for research and statistical purposes.